Leader in Benin in the provision of consulting and technological solutions to the financial professions, we are building an ecosystem with web and mobile applications using AI, BI, data to interconnect consumers, suppliers and regulators around the management of complaints. SATISFINTECH gives consumers a voice, helps suppliers improve their offer and the consumer experience and enables regulators to promote consumer protection.
We turn every complaint into an opportunity for improvement.
We allow you to guarantee a lasting relationship between players in the financial sector.
We allow you to guarantee the impact of your interventions.
Consumers of financial services
We give you the voice.
Our sectors of activity
Our solutions adapt to all ecosystems in Banking, Microfinance and Insurance
WHO ARE WE?
Satis FinTech SA is a company that positions itself as the leader in Benin in the provision of consulting and technological solutions to the financial professions.
We support you in setting up, reviewing or auditing your complaints and complaints management process, and we make it a lever for continuous improvement of your performance, your ethical commitment and your quality of service. We help you act on complaint collection channels, processing costs, deadlines and operational risks. We draw up the procedures document, […]
SatisPro is a web application that allows the electronic management of the process of handling complaints and claims in a single Bank, Microfinance Institution or Insurance Company whose scope of activities is limited to a country, with or without a network of agencies or branches. The application manages complaints and claims through the registration, processing […]
SatisHub is a web application that allows the supervision of the complaint management mechanism at the sector/national level by a Professional Association, Central Bank or other regulatory/supervisory Authority. Regulators, Supervisors or Associations thus offer consumers of financial services the means to seek mediation in the event of mistreatment inflicted by a financial institution. The application […]
SatisMacro is a web application that allows a Banking Group, a Group in the Insurance sector, a Central Bank or a large professional association, to harmonize, operationalize in detail, and supervise the management of complaints and claims in a vast network. national or international, while receiving aggregated reports. In each member institution of the network, […]
SatisMobile is a universal, free-to-download mobile application that allows consumers of financial services to directly express their complaints, denunciations, suggestions or testimonials from their smartphone, or from tablets, terminals and docking stations installed in the institutions’ branches. and in crowded spaces. It replaces traditional suggestion boxes by offering better options and eliminating the constraints of […]
SatisFair is a platform that ensures the supervision of prices, in particular the TEG (Global Effective Rate) and the supervision of transparency. It allows the Central Bank to collect the prices charged by credit institutions, to monitor the evolution of these prices and to make this information available to all consumers through appropriate and inclusive […]
With SatisBackoffice, the organization of expert-level customer satisfaction surveys and surveys becomes a game. It includes the constitution of the sampling on the basis of precise criteria, the editing of the questionnaire and the choice of the administration channels of the investigation, the launch of the investigation via numerous channels and the editing of various […]