SatisMacro is a web application that allows a Banking Group, a Group of the Insurance sector, a Central Bank or a large professional association, to harmonize, operationalize in detail, and supervise the management of complaints and claims in a vast network. national or international, while receiving aggregate reports.
In each Institution that is a member of the network, the application manages complaints and claims through the phases of registration, processing and organizational learning. It offers features for processing monitoring, notifications and time management. It makes it possible to communicate with the complainant, whose satisfaction is thus measured online. It archives files and generates detailed statistics and reports for decision support.
For top management and supervisory authorities, SatisMacro generates statistics and aggregated reports for strategic decision support and benchmarking.