SatisMacro is a web application that allows a Banking Group, a Group in the Insurance sector, a Central Bank or a large professional association, to harmonize, operationalize in detail, and supervise the management of complaints and claims in a vast network. national or international, while receiving aggregated reports.
In each member institution of the network, the application manages complaints and claims through the registration, processing and organizational learning phases. It offers functionalities for processing follow-up, notifications and deadline management. It allows communication with the complainant, whose satisfaction is thus measured online. It archives files and generates detailed statistics and reports for decision support.
For top management and supervisory authorities, SatisMacro generates aggregated statistics and reports for strategic decision support and benchmarking.