Satis Fintech SA is a company that provides consulting and technological solutions to the financial professions. In particular, it ensures the continuous optimization of complaints management to benefit the profitability and productivity of financial institutions .
She positions the mechanism for managing customer complaints and complaints as a lever for continuous improvement of processes, “Ethics” commitments, quality of service and, ultimately, customer satisfaction.
Satis Fintech SA offers expertise that is carried out in 2 parts:
The establishment or review / adaptation of documented processes: process, flowchart, procedures for handling complaints and customer complaints. These documents are developed in a dynamic of optimization.
The deployment of computerized tools, namely 1 web application + 1 mobile application configured “tailor-made” for collecting feedback, handling complaints and reporting.
Its teams have over 15 years of experience in auditing, strategic planning, training, microfinance, banking, customer relationship management and quality management.
Global customer relationship management and specific data analysis and prediction tools (Data Science) complete the products and services provided.